We will gladly accept any unworn, unwashed merchandise with original tags within 30 days of purchase for a refund or an exchange. Please return goods with a copy of the invoice and mention the reason for returning the items.

Customers need to return the merchandise via traceable delivery (i.e., courier or registered post) at their own expense to our address. Delivery charges will not be refunded. Refund requests will be processed within 7 working days after receiving the returned products.

All returns should be sent to: Consumer Returns Department alo
Office No: R-50, 1st Floor, Sector-9
North Karachi, Karachi, Pakistan

For further queries about exchanges and returns, please contact us at info@alo.com.pk.

Follow these simple steps to return or exchange your item(s):

1. Complete Return Form:
   If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment.
   Don't have a Return Form? Please click here to download one.

2. Repack Merchandise:
   Please ensure that the item(s) you wish to return, along with the Return Form, are included with your return shipment.

3. Ship To:
   Customers need to return the merchandise via traceable delivery (i.e., courier or registered post) at their own expense to the following address:

   Consumer Returns Department
   Alo-
   Office No: R-50, 1st Floor, Sector-9
   North Karachi, Karachi, Pakistan

Telephone Support: 03390065337 (9:00 AM to 6:00 PM, Monday - Saturday)